Great Forrester Article on Customer Experience Strategy
A really nice summary of what constitutes a good customer experience strategy (or user experience strategy, if you will). Timely. I will be using this at work asap.
3 months ago
October 26, 2011
New gestural icon set from my former co-worker and all around good guy, PJ Onori…
3 months agoCue is a public domain gestural icon system which focuses on legibility and symbolic representation.
It’s intended to be a foundational set of icons to build a standard visual language of touch-based interactions. Each gesture is distilled to its core action to exhibit a more figurative, iconic aesthetic.
Download the icon set or learn more about the thinking behind the design.
October 5, 2011
What the heck is orthographic sketching?
Really great post on sketching the design process over on Core 77. Kind of makes me want to go back to school and become and industrial designer. The author (Paul Backett at Ziba design) suggests some interesting techniques, including design themes (think, Mood Boards Lite) and orthographic sketching, which I’ve never heard of before, but seems to produce some pretty lovely renderings.
3 months ago
March 30, 2011
User Exposure Hours
Interesting article from Jared Spool this week. He’s claiming that quality designs directly correlate to the number of hours the team spends watching users: “Over the years, there has been plenty of debate over how many participants are enough for a study. It turns out we were looking in the wrong direction. When you focus on the hours of exposure, the number of participants disappears as an important discussion. We found 2 hours of direct exposure with one participant could be as valuable (if not more valuable) than eight participants at 15-minutes each. The two hours with that one participant, seeing the detailed subtleties and nuances of their interactions with the design, can drive a tremendous amount of actionable value to the team, when done well.” http://www.uie.com/articles/user_exposure_hours/
10 months ago
March 11, 2011
December 31, 2010
peace.
1 year ago
December 25, 2010
Dressed for weather (Taken with instagram)
1 year ago
December 16, 2010
“ None of the answers I gave were precise. Quite a few of them were guesses or “close-enoughs.” If the statisticians are using the data from 55,000 U.S. households to calculate the official, important, complete, and accurate final results, and 55,000 real-live, human, unique participants are approximating numbers and shrugging their shoulders about which radio button to select, then how helpful is that information?
Really great writeup from Indi Young on her own experience as a survey respondent for the Census Bureau. Entertaining, insightful, and thought-provoking.
Read the whole thing here: Who Can Believe the U.S. Unemployment Figures?
1 year ago
December 8, 2010
I love this diagram from jasonfurnell.files.wordpress.com. A great illustration of the relationship between experience strategy and experience visioning.
Guess what? They’re not the same thing.
1 year agoMy virtual seminar is tomorrow.
Hi everyone,
It’s a bit last minute, but I wanted to let you all know that I’m resting my vocal chords cords and drinking lots of tea with honey in preparation for my UIE virtual seminar tomorrow, Lean Methods for the UX Team of One. It’s tomorrow at 1:30pm ET.
If you’re interested in getting in on the action, here’s a promo code that you can use when you register. At no additional cost, it’ll get you lifetime access to all other UIE virtual seminars. The promo code is “LEAH”.
Look at me, I’m such a salesman.
Cheers & love,
Leah
November 24, 2010
Glide 2 (via StraylightUK). Watching this video actually slowed my heart rate, I think. It’s like a modern form of meditation.
1 year ago
June 17, 2010
“ [A proposal from Scott Brown over at Wired:] A Facebook app we’ll call the Fade Utility. Untended Friends would gradually display a sepia cast on the picture, a blurring of the neglected profile—perhaps a coffee stain might appear on it or an unrelated phone number or grocery list. The individual’s status updates might fade and get smaller. The user may then choose to notice and reach out to the person in some meaningful way—no pokes! Or they might pretend not to notice. Without making a choice, they could simply let that person go. Would that really be so awful?
Scott Brown on Facebook Friendonomics
(Thanks to Jen for the link, which — yes, I admit it! — sums up my feelings about Facebook perfectly.)
1 year ago
June 15, 2010
living in: the breakfast club
Oh man. Somebody figured out my secret fashion agenda.
1 year ago
May 11, 2010
April 29, 2010
Booze Barchart
I just added some thoughts for things to do at the beginning of each project over on the AP site, and immediately heard this great idea from David Gartner: celebrate project milestones with a bottle of Scotch. I’d occured to me that you could flip this on its head and celebrate the failures instead. A cool byproduct: the bottles turn into life-sized bar charts of project successess and happiness. Here’s the idea:
- At the start of a new project, you buy a bottle of booze. (David likes scotch.)
- Whenever things seem bleak, you do a shot.
- At the end of the project, you put the bottle the on your Bottle Shelf.
- Over time, the bottles line up next to each other, showing a liquid bar chart of project happiness and success.
Of course, this would work with other important life activities, too.
Years. Children. Vacations. Marriages. You name it.
1 year ago